Complaint Officer & Service Center Advisor

American International Group, Inc. (AIG) - UAE

Employer Active

Posted 39 min ago

Experience

1 - 3 Years

Job Location

Dubai - United Arab Emirates

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

What you need to know:

  • The role provides extensive exposure in Complaint handling while ensuring compliance with Central Bank of UAE requirements and regulatory standards.
  • This role provides an opportunity to service clients who contact AIG through multi channels of the contact centre such as calls & emails for various requests ranging from product queries, policy servicing, initial claim document review and claim registration.
  • The role requires to maintain proper, accurate records and perform the duties in compliance with AIG / Regulatory guidelines & operational standards / procedures. Any deviation in the form of errors / risks must be reported to the Service Center manager.
  • To perform defined policy servicing activities, claim registrations, routing claim follow up requests & respond to client queries within stipulated SLAs
  • To contact clients who are Detractors based on the Net Promoter Score received to understand the feedback provided which could help in business Improvement.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Extend support towards the broker engagement activity to ensure the correspondence sent from AIG to the brokers is received in the expected order.
  • Maintains consistency towards on time attendance and schedule adherence.

Desired Candidate Profile

What we re looking for:

  • UAE National (With a Family book)
  • Customer Service Experience
  • Minimum high school diploma is required.
  • Must demonstrate very good oral and written communication skills in Arabic & English.
  • Should be computer literate (familiar with windows applications)
  • Able to work under pressure and meet tight deadlines and SLA requirements.
  • Ability to prioritize & manage workload with a positive attitude towards excellent customer service.
  • Should be a Quick learner, hands on experience in AIG systems such as Salesforce, Gen6, Freedom, Navins will be an added advantage

Company Industry

Department / Functional Area

Keywords

  • Complaint Officer & Service Center Advisor

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American International Group, Inc. (AIG) - UAE


https://aig.wd1.myworkdayjobs.com/en-US/aig/job/Dubai/Complaint-Officer---Service-Center-Advisor_JR2601623