Complex IT Specialist Vignette Collection

Reliable hardware and seamless software are at the heart of every day-to-day IHG experience. To deliver a truly first-class service, we need an Cluster IT Officer capable of installing new systems, boosting security and setting exceptional standards for 2 properties. While making sure our teams have all the tools and resources, they need to make a difference, right at their fingertips.

Every day is different, but you ll mostly be:

• Being our primary contact for servicing our computer hardware, making sure systems are installed properly and working efficiently.
• Keeping up to date with all our approved systems and technology from LAN to POS
• Maintaining hardware and software performance, digital and physical security standards and evaluating vendor proposals
• Passing on your expertise to the hotel team by running knowledge sharing and training sessions
• Safeguarding our IT infrastructure against cyberthreats

Qualifications:

• Diploma or Vocational Certificate in Computer Science or IT or related field
• 4 years related experience with computer set-up and troubleshooting
• Working knowledge of networks, operating systems, and databases
• Strong analytical and problem-solving skills
• Knowledge in PCI DSS (Payment Card Industry Data Security Standards)
• Great communication skills
• You ll be a team player, proactive, responsible, hardworking, and able to work under pressure