Concierge Shift Leader

Accor Group

Location: United Arab Emirates
Location: Dubai
Industry: Hospitality / Travel
Function: Guest Services / Concierge
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time

Core Duties

* Lead and supervise the concierge team to deliver world-class guest service
* Oversee daily concierge desk operations, including task delegation and scheduling
* Welcome guests and manage luggage handling and valet parking services
* Provide detailed information on hotel facilities, dining options, entertainment, and local attractions
* Offer personalized recommendations for tourism activities and special experiences
* Promote and explain hotel loyalty programs to guests
* Maintain high standards of cleanliness and presentation in lobby and entrance areas
* Respond to guest inquiries and resolve complaints promptly and professionally
* Collaborate with other hotel departments to ensure seamless service delivery
* Train and mentor new concierge team members and monitor performance
* Manage a flexible 7-day roster covering morning, evening, and holiday shifts
* Implement and update standard operating procedures for the concierge desk

Candidate Profile

* Proven experience as a Concierge Shift Leader or similar supervisory role in hospitality
* Strong leadership skills with the ability to motivate and guide teams
* Excellent communication and interpersonal abilities
* Friendly, professional, and guest-focused demeanor
* Strong multitasking and time management skills for fast-paced environments
* Problem-solving ability and confidence in making quick decisions
* Knowledge of local attractions, dining, and entertainment venues is an advantage