Concierge Shift Leader
Accor Group
Employer Active
Posted 12 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Lead and supervise the concierge team to deliver world-class guest service
Oversee daily concierge desk operations, including task delegation and scheduling
Welcome guests and manage luggage handling and valet parking services
Provide detailed information on hotel facilities, dining options, entertainment, and local attractions
Offer personalized recommendations for tourism activities and special experiences
Promote and explain hotel loyalty programs to guests
Maintain high standards of cleanliness and presentation in lobby and entrance areas
Respond to guest inquiries and resolve complaints promptly and professionally
Collaborate with other hotel departments to ensure seamless service delivery
Train and mentor new concierge team members and monitor performance
Manage a flexible 7-day roster covering morning, evening, and holiday shifts
Implement and update standard operating procedures for the concierge desk
Desired Candidate Profile
Proven experience as a Concierge Shift Leader or similar supervisory role in hospitality
Strong leadership skills with the ability to motivate and guide teams
Excellent communication and interpersonal abilities
Friendly, professional, and guest-focused demeanor
Strong multitasking and time management skills for fast-paced environments
Problem-solving ability and confidence in making quick decisions
Knowledge of local attractions, dining, and entertainment venues is an advantage
Company Industry
Department / Functional Area
Keywords
- Concierge Shift Leader
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Accor Group
The Queen Elizabeth II Hotel, permanently docked at Port Rashid Marina, is the only floating hotel in Dubai. Featuring 447 rooms, restaurants, and entertainment spaces, it combines rich British heritage with modern hospitality to deliver an extraordinary guest experience.