Concierge Shift Leader Queen Elizabeth II
Accor Group
Employer Active
Posted 5 hrs ago
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Experience
2 - 5 Years
Job Location
Education
Bachelor of Hotel Management(Hotel Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Title
Concierge Shift Leader Queen Elizabeth II Hotel Dubai UAE
Job Description
Concierge Shift Leader Queen Elizabeth II Hotel Dubai UAE
Position Overview
The Queen Elizabeth II Hotel in Dubai is seeking a Concierge Shift Leader to oversee concierge operations and ensure guests receive exceptional service from arrival to departure. This leadership role requires strong organizational, communication, and customer service skills, with responsibility for guiding the concierge team and coordinating guest services to create memorable experiences.
Location: United Arab Emirates
Location: Dubai
Industry: Hospitality / Travel
Function: Guest Services / Concierge
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
Core Duties
* Lead and supervise the concierge team to deliver world-class guest service
* Oversee daily concierge desk operations, including task delegation and scheduling
* Welcome guests and manage luggage handling and valet parking services
* Provide detailed information on hotel facilities, dining options, entertainment, and local attractions
* Offer personalized recommendations for tourism activities and special experiences
* Promote and explain hotel loyalty programs to guests
* Maintain high standards of cleanliness and presentation in lobby and entrance areas
* Respond to guest inquiries and resolve complaints promptly and professionally
* Collaborate with other hotel departments to ensure seamless service delivery
* Train and mentor new concierge team members and monitor performance
* Manage a flexible 7-day roster covering morning, evening, and holiday shifts
* Implement and update standard operating procedures for the concierge desk
Candidate Profile
* Proven experience as a Concierge Shift Leader or similar supervisory role in hospitality
* Strong leadership skills with the ability to motivate and guide teams
* Excellent communication and interpersonal abilities
* Friendly, professional, and guest-focused demeanor
* Strong multitasking and time management skills for fast-paced environments
* Problem-solving ability and confidence in making quick decisions
* Knowledge of local attractions, dining, and entertainment venues is an advantage
Company Industry
Department / Functional Area
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