Concierge Supervisor Four Seasons Hotel

About the Role
Join our pre-opening Front Office team as Concierge Supervisor at Four Seasons Resort and Residences AMAALA at Triple Bay. Reporting to the Chief Concierge, you will help establish concierge operations from the ground up and oversee daily guest services to ensure luxury experiences from pre-opening through daily operations.

What You Will Do

• Support pre-opening activities including concierge desk setup, supplier and partner onboarding, and development of guest service standards.

• Supervise and coordinate daily concierge operations, ensuring timely and personalized guest assistance with itineraries, transportation, reservations, and special requests.

• Lead a team of Concierge Agents, providing guidance and ensuring delivery of exceptional guest service at all times.

• Build strong relationships with local vendors and partners to offer exclusive guest experiences.

• Handle VIP requests and assist in planning bespoke guest activities.

• Monitor guest feedback and resolve service issues promptly.

• Assist in the creation of standard operating procedures and concierge training programs.

• Ensure accurate guest records and service follow-up for future visits.

What You Bring

• Previous experience in concierge services within luxury hospitality, ideally including pre-opening experience.

• Strong knowledge of local attractions, activities, and transportation services.

• Excellent communication and guest relations skills.

• Leadership skills with the ability to supervise, coach, and motivate a team.

• Suitable candidates must be eligible to work in Saudi Arabia. Fluency in Arabic and English is essential.

What We Offer

• Competitive salary in a tax-free environment.

• Housing and transportation.

• 30 days of vacation plus public holidays.

• Paid home leave tickets.

• Complimentary meals and uniform cleaning.

• Medical and life insurance.

• Employee Assistance Program and worldwide complimentary room nights.

• Opportunities for growth and development.

Schedule & Hours
Full-time role.

Localization Requirement
Supporting the Saudi nationalization scheme, we are looking forward to connecting with Saudi nationals who have a passion for personalized guest service and operational excellence.