Conference & Events Coordinator Mandarin Oriental Hotel Group

About the job

Based at the Mandarin Oriental Al Faisaliah Riyadh within the Commercial Department in Riyadh, the Conference & Events Coordinator is responsible to assist the fundamental set-up, organization and development of systems within the department. This position will create all forms, scheduling systems, and correspondence venues and devise accurate internal sales procedures for addressing daily requests.

The Events Coordinator will be responsible for providing information, assisting in the daily operation of the department as well as the maintenance of all sales records. This individual will also maintain and update the Delphi system and communicate related information to colleagues. The administrative requirements of this position will not be limited to assisting with administrative needs, training, client relations, and general office projects under the direction of Director of Commercial Strategy.

As Conference & Events Coordinator, you will be responsible for the following duties:

It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.

• It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.
• MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
• Assist the Team in all upcoming tasks within Commercial Strategy but also beyond.
• To ensure that Mandarin Oriental, Riyadh s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care.
• Ensures all requests are handled in the time frame set by the company.
• Updates all activities related to company account management in the system and adheres to MOHG standards.
• Supports customer loyalty and property s brand standards by delivering service excellence throughout each customer experience.
• Services our customers to grow share of the account.
• Ensures an excellent working relationship with all colleagues within the hotel.
• Effectively communicating with all other hotel departments, especially Reservations, Front Office and Banquets.
• Establishing and maintaining files, data base of all accounts and assisting the team in maintaining the account management system.