Conflict Resolution Officer

International Organization for Migration

Under the direct supervision of the Deputy Ombudsperson, the Conflict Resolution Officer will provide technical support to the Ombudsperson programme; in particular, in a specific region, including but not limited to case management, research, preparation of statistics, reports and presentations.

Education

• Master s degree in Behavioural Sciences, Conflict Resolution, Law, Social Sciences or Human Resources or a related field from an accredited academic institution with five years of relevant professional experience; or,
• University degree in the above fields with seven years of relevant professional experience.
• Ombuds Certification is desirable.

Experience

• Experience in professional conflict management practice, such as mediation, ombuds, conflict prevention and awareness in the workplace, working with people in conflict situations;
• Experience in case management, from intake to closure;
• Experience working in a multi-cultural setting and in regional contexts;
• Experience in providing and explaining information about policies and rules, and about the context of a concern;
• Experience building trust, doing outreach and providing feedback; and,
• Experience helping staff to develop options, and then assisting them to evaluate the pros and cons of all the choices for the issues at hand.

Skills

• Computer/software literate, preferably knowledgeable in Microsoft Office, Adobe Acrobat and Photoshop with experience in maintaining a website;
• Knowledge of current and emerging practices in mediation and dispute resolution, particularly in the Ombudsperson function under IOA Standards of Practice;
• Ability to keep matters strictly confidential and exercise good discretion in using information;
• Has the skill for delivering respect by affirming the feelings of each person involved in a concern, while staying explicitly neutral on the facts of a case;
• Willing to act with courage;
• Capacity to respond as quickly as possible endeavoring to build rapport;
• Ability to master active listening;
• Capacity for earning trust, reframing issues, enlightening the context, and facts and feelings, that might have been overlooked;
• Excellence in communication and a willingness to grow; and,
• Ability to offer the option of referrals to other relevant units.

Languages

IOM s official languages are English, French, and Spanish. All staff members are required to be fluent in one of the three languages.

For this position, fluency in English and Arabic is required (oral and written). Working knowledge of another official UN language (Chinese, French, Spanish, or Russian) is strongly desired.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM s competency framework can be found at this link . Competencies will be assessed during the selection process.

Values- all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies behavioural indicators

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

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Oversee case management and provide assistance with the intake and follow-up of cases including the compilation of statistics and the preparation of regular bi-monthly and annual reports.

Research and identify systemic issues with a view to advise and recommend OOM possible preventive actions to boost morale and improve the organizational climate.

Prepare reports on trends and activities by identifying patterns or problem areas in the Organization s policies and practices and recommend revisions or improvements.

Research topics related to the Ombudsperson function such as staff regulations and rules, administrative instructions, policies, etc. In addition, prepare draft policies, administrative procedures, and other operational documents related to the Ombuds function.

Conduct outreach activities such as preparing and editing texts, brochures, articles, presentations, handbooks, speeches, talking points, and other documents as requested.

Implement training programmes in conflict prevention, dispute and conflict resolution and other related topics aiming at creating a trusting environment in which conflict is minimized and a respectful working environment is privileged. This includes organizing and supporting meetings and trainings to this effect. In addition, help organize meetings with other international organizations.

Provide substantive support to the work of the OOM on issues related to equity and fair treatment, e.g., gender issues to prevent discrimination and harassment and ensure equal treatment and the equal participation of women and men in all areas of work.

Perform other duties as may be as assigned.