Contact Center Agent

Confidential Company

Multiple VacanciesEmployer Active

Posted 7 hrs ago

Experience

2 - 4 Years

Job Location

Dubai - United Arab Emirates (UAE)

Education

Secondary School, Intermediate School, Diploma, Any Graduation

Nationality

Any Arab National, Indian, Filipino, Pakistani

Gender

Any

Vacancy

4 Vacancies

Job Description

Roles & Responsibilities

Working for a leading Free Zone organization, responsible for handling inbound calls, live chats, and outbound calls from new and existing clients. This role involves addressing customer queries and concerns, providing information on Free Zone products and services, troubleshooting problems, and managing complaints. Additionally, the agent maybe responsible for executing outbound call programs to support business objectives.


Respond to incoming calls, live chats, and emails from customers, ensuring timely and professional support.

Address client inquiries regarding Free Zone products, services, and policies.

Strive to handle and resolve client complaints with empathy, professionalism, and a problem-solving mindset.

Stay informed about company products, services, and policies to provide accurate and updated information.

Collaborate with internal teams to ensure seamless service delivery and resolution of customer issues.

Meet and exceed performance targets, including response time, resolution rate, and customer satisfaction metrics.

Maintain accurate and up-to-date records of customer interactions in the CRM system

Desired Candidate Profile

High School/Diploma/Graduate

2-3 years’ experience working in a Contact Centre and with strong proven verbal and written communication skills

Ability to use MS. Windows, MS. Office (Word, Excel Outlook, PowerPoint)

Proficiency in using CRM systems and contact center software.


Strong problem-solving and conflict resolution abilities.

Customer-focused mindset with the ability to handle inquiries and complaints professionally.

Ability to multitask and work efficiently in a fast-paced environment.

Team player with a proactive approach.


Language skills : Must have excellent English communication skills

Additional languages such as : Arabic, Hindi, Tagalog, or other languages are highly preferred.

Employment Type

    Contract

Company Industry

Department / Functional Area

Keywords

  • Customer Service
  • Customer Support Specialist
  • Support Center Associate
  • Contact Center Specialist
  • CRM Software
  • Problem Solving
  • Call Centre Agent
  • Call Center Executive
  • Contact Center Agent

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Confidential Company

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