Contact Center Agent
Hala
Employer Active
Posted 2 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities
- Handle inbound and outbound customer interactions promptly and professionally.
- Respond to customer inquiries, provide accurate information, and resolve issues in a timely manner.
- Log all customer interactions and transactions in the system, ensuring data accuracy.
- Escalate complex issues to supervisors or specialized teams when necessary.
- Follow company policies, procedures, and scripts to ensure consistent service quality.
- Meet or exceed individual and team KPIs (e.g., call handling time, first call resolution, customer satisfaction).
- Provide feedback and suggestions to improve processes, customer experience, and efficiency.
- Maintain confidentiality of customer information and company data.
Qualifications & Skills
- High school diploma or bachelor s degree.
- Proven experience in a customer service or contact center environment (6 months to 1 year).
- Strong verbal and written communication skills. (Arabic & English).
- Ability to remain calm and professional under pressure.
- Proficiency in basic computer applications (CRM systems, MS Office, ticketing tools).
- Multitasking, time management, and organizational skills.
- Flexibility to work shifts, weekends, and holidays as needed.
- Bilingual skills (Arabic/English or other languages)
Desired Candidate Profile
Qualifications & Skills
- High school diploma or bachelor s degree.
- Proven experience in a customer service or contact center environment (6 months to 1 year).
- Strong verbal and written communication skills. (Arabic & English).
- Ability to remain calm and professional under pressure.
- Proficiency in basic computer applications (CRM systems, MS Office, ticketing tools).
- Multitasking, time management, and organizational skills.
- Flexibility to work shifts, weekends, and holidays as needed.
- Bilingual skills (Arabic/English or other languages)
Competencies
- Customer-focused mindset.
- Active listening and empathy.
- Problem-solving and decision-making.
- Teamwork and adaptability.
- Positive attitude and resilience.
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Contact Center Agent
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Hala
HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools. HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations. Founded in 2017, HALA is currently licensed by the Saudi Arabian Central Bank.
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