Contact Center Representative
Total Energies
Posted on 6 Oct
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, and chat channels.
Resolve customer issues, complaints, and requests efficiently while maintaining high service standards.
Document all customer interactions and transactions accurately in the system.
Provide detailed information about products, services, and company policies to customers.
Escalate complex or unresolved issues to the appropriate departments or supervisors.
Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
Meet or exceed individual and team performance metrics, including response time and customer satisfaction scores.
Maintain up-to-date knowledge of company offerings, promotions, and procedures.
Collaborate with team members and other departments to improve processes and customer experience.
Adhere to all company policies, procedures, and regulatory requirements.
Desired Candidate Profile
Bachelor s degree required.
Minimum 2 years of experience in a relevant role.
Strong finance background and ability to work accurately with numbers.
Proficient in English (spoken and written).
Advanced Microsoft Excel skills and general proficiency in MS Office.
Strong analytical skills and comfort working with data.
Excellent customer relationship skills and service orientation.
Hardworking and able to prioritize daily workflow effectively.
Administrative skills are essential.
Company Industry
- Power Generation
- Power Distribution
- Energy
- Nuclear Energy
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Contact Center Representative
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