Contact Center Jobs in Egypt

• 0 - 3 Years
• Giza - Egypt

Handle inbound customer calls and social media interactions professionally, ensuring satisfaction while applying sales techniques and maintaining accurate records.

• 3 - 5 Years
• Cairo - Egypt

Responsible for monitoring customer service quality, evaluating agent performance, and recommending process improvements in a contact center environment.

• 3 - 7 Years
• Cairo - Egypt

Manage and optimize 3CX call center infrastructure, ensuring system availability, implementing modern features, and integrating with CRM platforms.

• 4 - 6 Years
• Cairo - Egypt

Design and develop engaging instructional content for contact center training, utilizing learning design tools and collaborating with trainers to meet business needs.

• 1 - 4 Years
• Cairo - Egypt

The role involves leading real-time analysts to optimize contact center performance, analyze data trends, and ensure adherence to service level agreements.

• 2 - 6 Years
• Egypt - Egypt

The Workforce Management Coordinator monitors contact center performance, adjusts staffing, analyzes metrics, and collaborates with teams to improve service levels.

• 3 - 8 Years
• Cairo - Egypt

Oversee contact center operations, lead Spanish-speaking agents, analyze performance metrics, and enhance customer service through training and team management.

• 3 - 5 Years
• Egypt - Egypt

Responsible for monitoring contact center performance, analyzing data, managing schedules, and providing insights to improve efficiency and service levels.

• 7 - 12 Years
• Cairo - Egypt

Lead workforce management and budgeting, develop predictive strategies, ensure operational efficiency, and possess strong analytical and leadership skills.

• 1 - 3 Years
• Cairo - Egypt

Provide non-clinical patient support, educate on products, resolve inquiries, and maintain knowledge in a compassionate, culturally sensitive manner.

• 2 - 4 Years
• Cairo - Egypt

Lead and develop a high-performing customer support team, ensuring exceptional service delivery, performance monitoring, and effective issue resolution.

• 1 - 3 Years
• Cairo - Egypt

Lead and motivate a sales team to achieve targets, monitor performance, provide coaching, and ensure compliance with quality standards.

• 3 - 5 Years
• Cairo - Egypt

The role involves quality monitoring, data analysis, process optimization, and supporting automation in customer experience operations with a focus on continuous improvement.

• 1 - 6 Years
• Egypt - Egypt

Motivate and coach the team, manage performance improvement, ensure training, and support operational goals while achieving customer satisfaction.

• 5 - 7 Years
• Egypt - Egypt

Responsible for enhancing cloud security, assessing vulnerabilities, and guiding clients through security assessments and architecture reviews in Microsoft Azure environments.

• 5 - 7 Years
• Egypt - Egypt

Responsible for enhancing cloud security, assessing vulnerabilities, and guiding clients through security assessments with strong knowledge of Azure security frameworks.

• 2 - 4 Years
• Egypt - Egypt

Motivate and coach team members, manage performance improvement, ensure training, and deliver business targets while maintaining customer satisfaction.

• 7 - 9 Years
• Cairo - Egypt

Lead operational process enhancements and communication strategies, utilizing quality improvement methodologies to drive efficiency and support business growth in customer care.

• 0 - 2 Years
• Cairo - Egypt

Support customer interactions, handle inquiries, and ensure satisfaction while demonstrating strong communication and problem-solving skills in a medical call center environment.

• 3 - 5 Years
• Cairo - Egypt

Analyze call center performance and customer satisfaction data, provide insights, and recommend operational improvements using data analysis tools and collaboration.

• 5 - 8 Years
• Cairo - Egypt

Responsible for leading recruitment strategies, managing talent acquisition processes, and analyzing metrics to enhance hiring efficiency and diversity.

• 5 - 7 Years
• Giza - Egypt

Responsible for developing recruiting strategies, managing talent acquisition, analyzing metrics, and enhancing diversity recruitment while ensuring compliance and effective com...

• 5 - 8 Years
• Cairo - Egypt

The role involves delivering strategic business analysis, data-driven decision making, and collaboration to enhance operations and client value.

• 1 - 5 Years
• Cairo - Egypt

The role involves statistical analysis, KPI monitoring, and reporting to enhance operational performance, requiring strong analytical skills and proficiency in statistical tools.

• 1 - 2 Years
• Cairo - Egypt

Lead and motivate a team of Turkish-speaking customer service representatives, ensuring performance targets, quality standards, and effective issue resolution.

• 1 - 2 Years
• Cairo - Egypt

Conduct Quality Assurance reports, provide floor support, and participate in meetings while requiring strong communication and organizational skills.

• 0 - 4 Years
• Giza - Egypt

Provide quality telephone customer service, maintain database updates, and require a Bachelor's degree in Pharmacy or related fields with good English and Arabic skills.

• 3 - 5 Years
• Cairo - Egypt

Provide high-quality support to Spanish-speaking clients, handle inquiries, collaborate with teams, and maintain records while ensuring compliance and process improvement.

• 1 - 2 Years
• Cairo - Egypt

Oversee operations, manage teams, ensure compliance, and enhance service delivery while possessing strong analytical and communication skills.

• 2 - 5 Years
• Giza - Egypt

Handles customer inquiries and complaints, promotes products, ensures satisfaction, and requires a Bachelor's degree with strong communication skills.