Contact Center Jobs in Egypt

• 1 - 3 Years
• Cairo - Egypt

Provide excellent customer support through communication channels, troubleshoot issues, and maintain satisfaction; requires strong English skills and teamwork.

• 0 - 2 Years
• Cairo - Egypt

Provide level 1 technical support, manage system health, and collaborate on technical projects while ensuring compliance with policies and procedures.

• 1 - 6 Years
• Egypt - Egypt

Your role We're seeking a Team Leader for our Customer Experience Team. As Team Leader, you will be crucial in overseeing and assessing the activities of customer service repres...

• 3 - 8 Years
• Egypt - Egypt

1) Leadership & Planning Translate the center s Statement of Direction and business plans into an annual QA & Training plan with clear targets for quality outcomes, coaching imp...

• 0 - 2 Years
• Cairo - Egypt

Key Responsibilities Handle inbound and outbound customer calls in a professional and timely manner. Address customer inquiries related to accounts, transactions, payment plans,...

• 5 - 10 Years
• Egypt - Egypt

Assess IT environments, design Microsoft Teams Phone solutions, and execute migrations while ensuring user transition and troubleshooting call quality issues.

• 3 - 5 Years
• Cairo - Egypt

Oversee contact center operations, lead a Spanish-speaking team, analyze performance metrics, and ensure exceptional customer service with strong leadership skills.

• 1 - 3 Years
• Egypt - Egypt

Monitor contact center performance, manage staffing adjustments, track agent productivity, and analyze metrics to improve service levels and efficiency.

• 1 - 3 Years
• Egypt - Egypt

Manage and supervise customer service representatives, ensure training and development, analyze performance metrics, and motivate teams to achieve operational goals.

• 3 - 8 Years
• Cairo - Egypt

Supervise and mentor customer service representatives, enhance productivity, develop training programs, and promote a customer-centric culture with excellent communication skills.

• 1 - 3 Years
• Cairo - Egypt

Manage and supervise customer service representatives, ensuring training and performance meet key performance indicators while fostering employee engagement and collaboration.

• 3 - 5 Years
• Cairo - Egypt

The role involves diagnosing learning needs, designing training solutions, delivering impactful training, and requires strong communication and content development skills.

• 5 - 10 Years
• Egypt - Egypt

Enhance quality frameworks, lead quality teams, implement management systems, and drive continuous improvement with strong analytical skills and customer focus.

• 0 - 1 Year
• Cairo - Egypt

Engage with customers via various channels, educate clients, resolve inquiries, and enhance satisfaction while requiring strong communication and travel industry awareness.

• 0 - 2 Years
• Cairo - Egypt

Responsibilities include customer interaction, problem-solving, and travel request management; requires strong communication skills and English fluency at C1 level.

• 1 - 3 Years
• Giza - Egypt

Handle inbound customer calls, log orders, manage complaints, and coordinate with teams; requires Bachelor's degree and strong communication skills.