Contact Center Jobs in Egypt

• 1 - 3 Years
• Egypt - Egypt

Provide operational assistance for booking requests, ensuring timely resolutions and high customer satisfaction in the travel industry with strong communication skills.

• 1 - 7 Years
• Egypt - Egypt

Provide operational assistance for booking requests, ensuring timely resolutions and high customer satisfaction with a focus on service quality and efficiency.

• 1 - 3 Years
• Cairo - Egypt

Seeking multilingual customer service representatives fluent in English, German, Spanish, or Italian with excellent communication and problem-solving skills.

• 2 - 5 Years
• Cairo - Egypt

The role involves supervising quality coaches, implementing quality assurance standards, analyzing metrics, and fostering client relationships for continuous improvement.

• 2 - 7 Years
• Egypt - Egypt

Manage performance improvement projects using Lean/Six Sigma, ensure compliance with quality standards, and possess strong analytical and reporting skills.

• 1 - 5 Years
• Cairo - Egypt

The role involves designing training materials, analyzing performance gaps, and measuring training effectiveness to enhance customer service teams' operational performance.

• 6 - 8 Years
• Cairo - Egypt

Responsible for designing electromechanical systems, implementing maintenance schedules, and ensuring compliance with safety regulations in BPO facilities.

• 2 - 3 Years
• Cairo - Egypt

Deliver high-impact English language training to adult learners, focusing on spoken English, pronunciation, and workplace communication, while assessing and improving learner pr...

• 4 - 9 Years
• Egypt - Egypt

Ensure efficient operation of collaboration and voice platforms, conduct health checks, manage integrations, and maintain documentation while adhering to security policies.

• 7 - 10 Years
• Egypt - Egypt

Manage digital product portfolio for healthcare platforms, ensuring compliance and driving business growth through AI adoption and stakeholder engagement.

• 1 - 7 Years
• Cairo - Egypt

Lead training lifecycle, develop materials, analyze performance, mentor trainers, and collaborate with stakeholders in a fast-paced environment.

• 4 - 10 Years
• Egypt - Egypt

Manage digital product portfolio, oversee e-commerce performance, drive AI adoption, and ensure governance compliance while bridging commercial and technology teams.

• 1 - 3 Years
• Egypt - Egypt

Investigate and resolve complex financial operations issues, communicate effectively in Arabic and English, and make autonomous decisions with emotional maturity.

• 3 - 9 Years
• Egypt - Egypt

Responsible for developing technical proposals, supporting pre-sales, and collaborating with teams on contact center and IT solutions, requiring strong documentation skills.

• 1 - 3 Years
• Cairo - Egypt

Design, implement, and maintain VoIP systems, optimize call flows, troubleshoot issues, and integrate with external platforms; requires Bachelor's degree and strong SIP knowledge.

• 5 - 10 Years
• Egypt - Egypt

Assess IT environments, design Microsoft Teams Phone solutions, and execute migrations while ensuring user transition and troubleshooting call quality issues.

• 3 - 5 Years
• Cairo - Egypt

Oversee contact center operations, lead a Spanish-speaking team, analyze performance metrics, and ensure exceptional customer service with strong leadership skills.

• 1 - 3 Years
• Cairo - Egypt

Provide excellent customer support through communication, troubleshoot issues, maintain satisfaction, and collaborate with teams; requires strong English skills and independence.

• 1 - 3 Years
• Egypt - Egypt

Seeking proactive customer support agents to deliver high-quality service, resolve issues, and enhance customer experience in a multilingual environment.

• 1 - 3 Years
• Egypt - Egypt

The role involves providing operational support to sellers, demonstrating communication skills, and improving processes while maintaining performance metrics.

• 3 - 8 Years
• Egypt - Egypt

Lead quality assurance and training initiatives, utilizing transaction monitoring and coaching to enhance customer experience and operational performance.

• 5 - 7 Years
• Egypt - Egypt

Oversee Data Warehouse implementation using Microsoft Fabric, manage vendor coordination, ensure data quality, governance, and empower internal teams with knowledge transfer.