Contact Center Jobs in Egypt

• 7 - 12 Years
• Cairo - Egypt

Manage service delivery processes, ensure client satisfaction, optimize service quality, and lead a team while possessing strong leadership and communication skills.

• 0 - 3 Years
• Giza - Egypt

Handle inbound customer calls and social media interactions professionally, ensuring satisfaction while applying sales techniques and maintaining accurate records.

• 4 - 6 Years
• Cairo - Egypt

Design and develop engaging instructional content for contact center training, utilizing learning design tools and collaborating with trainers to meet business needs.

• 2 - 7 Years
• Cairo - Egypt

Respond to customer inquiries, resolve issues, document interactions, and maintain service standards; requires a Bachelor's degree and strong analytical skills.

• 2 - 3 Years
• Cairo - Egypt

Responsible for quality monitoring, performance evaluation, knowledge management, and continuous improvement in customer service, requiring strong analytical and communication s...

• 7 - 9 Years
• Egypt - Egypt

Lead and manage Partner Support operations, ensuring performance metrics are met, enhancing partner satisfaction, and driving team development and process improvements.

• 7 - 12 Years
• Egypt - Egypt

Lead merchant support operations, optimize processes, manage performance metrics, and mentor teams while ensuring high-quality service delivery and stakeholder collaboration.

• 3 - 8 Years
• Cairo - Egypt

Oversee contact center operations, lead Spanish-speaking agents, analyze performance metrics, and enhance customer service through training and team management.

• 2 - 4 Years
• Cairo - Egypt

Lead and develop a high-performing customer support team, ensuring exceptional service delivery, performance monitoring, and effective issue resolution.

• 3 - 5 Years
• Cairo - Egypt

Oversee contact center operations, lead a Spanish-speaking team, analyze performance metrics, manage customer queries, and enhance service delivery.

• 1 - 7 Years
• Giza - Egypt

Monitor customer interactions, provide feedback, analyze quality data, and collaborate on improvement initiatives, requiring strong analytical and communication skills.

• 1 - 6 Years
• Cairo - Egypt

Lead and mentor a team of French-speaking customer service representatives, ensuring performance targets, compliance, and exceptional customer experiences while fostering a posi...

• 3 - 5 Years
• Giza - Egypt

Provide training and develop curriculum for employees, requiring fluency in French and English, strong communication skills, and knowledge of training methods.

• 2 - 5 Years
• Egypt - Egypt

Analyze data to improve customer satisfaction, prepare reports, collaborate with teams, and enhance operational performance using analytical tools and strong communication skills.

• 2 - 7 Years
• Egypt - Egypt

The role involves motivating teams, managing performance, ensuring customer satisfaction, and requires analytical skills, coaching abilities, and experience in customer service ...

• 5 - 7 Years
• Egypt - Egypt

Responsible for enhancing cloud security, assessing vulnerabilities, and guiding clients in Microsoft Azure environments using security frameworks and compliance standards.

• 5 - 7 Years
• Egypt - Egypt

Responsible for enhancing cloud security posture, assessing vulnerabilities, and guiding clients through security assessments and architecture reviews with strong Azure expertise.

• 8 - 10 Years
• Egypt - Egypt

Lead planning and fulfillment activities, implement Sales and Operations Planning, manage inventory, and mentor teams to optimize capacity utilization and enhance customer satis...

• 1 - 7 Years
• Cairo - Egypt

Manage customer enrolment inquiries, maintain records, process new groups, and possess strong communication skills with a medical or insurance background.

• 1 - 7 Years
• Cairo - Egypt

Lead and develop a team to achieve performance targets, ensure compliance, enhance customer experience, and manage stakeholder relationships effectively.

• 0 - 2 Years
• Cairo - Egypt

Support customer interactions, handle inquiries, and ensure satisfaction while demonstrating strong communication and problem-solving skills in a medical call center environment.

• 5 - 8 Years
• Cairo - Egypt

Deliver strategic business analysis, enhance operations through data insights, and foster collaboration with strong analytical and communication skills.

• 1 - 3 Years
• Egypt - Egypt

Monitor customer interactions in French, conduct audits, provide feedback, and collaborate on quality assurance processes while ensuring compliance and supporting team goals.

• 1 - 2 Years
• Egypt - Egypt

Handle customer inquiries through various channels, resolve issues, build relationships, and achieve performance metrics in E-Commerce Customer Service.

• 1 - 5 Years
• Giza - Egypt

Supervise customer service representatives, monitor performance, provide coaching, handle escalated issues, and enhance customer satisfaction in a BPO environment.

• 1 - 2 Years
• Giza - Egypt

Design and deliver French training sessions, develop materials, assess proficiency, and support onboarding while ensuring alignment with business objectives.

• 1 - 3 Years
• Giza - Egypt

Supervise French-speaking customer service agents, monitor operations, provide coaching, handle escalations, and ensure compliance with quality standards and metrics.

• 1 - 2 Years
• Giza - Egypt

Monitor real-time call volume and agent adherence, analyze trends, communicate updates, and support workforce management in a fast-paced environment.

• 2 - 6 Years
• Giza - Egypt

Conduct audits, coach customer service representatives, report gaps, and require fluency in French and English with strong communication skills.

• 2 - 6 Years
• Cairo - Egypt

Responsible for workforce planning, forecasting, scheduling, and real-time management, requiring strong analytical skills and proficiency in workforce management software.