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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Agent Enablement & Content Localization
- Create high-quality, actionable Arabic content for agents (guides, FAQs, walkthroughs, quick-reference materials, and eLearning).
- Localize English training modules and KB articles into Khaleeji-appropriate Arabic that keeps Tabby s tone of voice.
- Build templates and scripts that are culturally relevant and practical for KSA agents.
- Partner with Product, Ops, QA, and Training teams to co-design localized content for product or process changes.
- Support trainers and SMEs in adapting materials
- Maintain, iterate, and optimize all Arabic training and knowledge content for clarity, accuracy, and usability.
- Establish and maintain an Arabic style guide and glossary (Khaleeji register, plain-language Arabic, RTL design).
- Native-level Arabic with Khaleeji fluency and strong English language.
- Experience in content design, training, localization, or knowledge management.
- Proven ability to adapt content for multilingual, culturally diverse teams.
- Hands-on experience with content and design tools (Figma, Canva, Articulate Rise/Storyline, Google Slides, Microsoft PowerPoint, LMS tools)
- Strong writing and editing skills with a focus on plain language, clarity, cultural accuracy, and adaptability across formats (social, chat, email).
- Detail-oriented and process-driven, able to maintain consistency and quality under pressure.
- Month 1: Learn Tabby s tools, culture, workflows, tone, and agent landscape. Shadow training sessions and product demos. Start localizing content
- Months 2 3: Co-own content pieces tied to product changes and support localization of KB/training assets.
- Month 4+: Take ownership of localization and content design projects end-to-end becoming the go-to for Arabic enablement.
- 1 year of working in the Customer Service industry
- Experience localizing training or KB content for GCC markets.
- Familiarity with UX principles, plain-language writing, and RTL design.
- Experience in data-driven content iteration based on QA, CSAT, and usage insights.
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- Journalism
- Content Writing
- Editing
- Correspondent
Keywords
- Content Designer - Localization Expert
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