Controls and Governance Lead

PayTech Group

Core Responsibilities and Accountabilities

Controls & Oversight

• Serve as the internal point of accountability for governance within the cards team, ensuring adherence to agreed standards and procedures.
• Review partner and vendor reports, validating compliance with regulatory, contractual, and operational requirements.
• Monitor contractual timelines, flagging expired or soon-to-expire agreements and escalating for timely renewal or closure.
• Oversee telesales scripts and operations to confirm accuracy of cardholder communications and consistency with product documentation.
• Ensure customer-facing channels (e.g., websites, applications) present accurate, consistent, and up-to-date information across card products and offers.

Documentation & Process Integrity

• Review and maintain Standard Operating Procedures (SOPs) for card business functions to ensure relevance, accuracy, and timely updates.
• Audit marketing and product collateral to prevent obsolete or conflicting content across digital and print touchpoints.
• Provide a detailed eye on contracts, agreements, and business cases before they are escalated for leadership review.

Stakeholder Engagement & Support

• Directly support the Head of Cards in day-to-day governance and oversight, acting as a trusted control point for critical documents and processes.
• Collaborate with product managers, operations teams, telesales, and external vendors to align practices with contractual and compliance requirements.
• Persuasively influence internal and external stakeholders to drive corrective actions, enforce accuracy, and close identified gaps.

Knowledge and Experience

• Exceptional attention to detail with a structured and methodical approach.
• Proven ability to review and interpret contracts, partner agreements, and reports.
• Excellent communication and stakeholder management skillsable to persuade, influence, and follow through until closure.
• Proactive and persistent personality, with the ability to balance control responsibilities while maintaining strong working relationships.
• Comfortable working within card product teams and supporting senior leadership directly.