Coordinator Rider Onboarding

talabat

Employer Active

Posted on 30 Sep

Experience

1 - 3 Years

Job Location

Dubai - United Arab Emirates

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

What s On Your Plate?

  • Own Onboarding Operations: Manage the full onboarding lifecycle for 3PL riders document verification, training coordination, and go-live scheduling ensuring a seamless and rider-first experience.
  • Be the Partner Anchor: Serve as the primary point of contact for 3PL partners. Build strong, trust-based relationships, gather feedback, review performance, and negotiate SLAs to raise the bar on compliance and delivery standards.
  • Turn Data into Action: Leverage G-Suite, Tableau, and Looker to build dashboards, track KPIs, and deliver actionable insights. Identify gaps, spot trends, and drive improvements in onboarding speed, compliance %, and rider productivity.
  • Orchestrate Cross-Functional Impact: Work closely with Training, Document Verification, Compliance, and other internal teams to streamline processes and elevate the onboarding playbook.
  • Continuously Innovate: Audit and re-design onboarding flows. Deploy new tools and strategies that bring efficiency, scalability, and industry best practices to the forefront.
  • Raise the Standards: Ensure legal, compliance, and quality benchmarks are always met. Anticipate potential risks early and implement proactive measures to safeguard operations.
  • Enable 3PL Success: Act as a guide and trusted advisor for partners. Provide clarity, resolve issues, and enable smooth collaboration that delivers mutual wins.

Desired Candidate Profile

What Did We Order?

  • A blend of ops hustle and strategic thinking: you can zoom into details without losing sight of the bigger picture.
  • Comfort with data and dashboards you don t just report numbers, you tell the story behind them.
  • Stakeholder management skills that make you the person people trust and turn to.
  • A passion for building scalable processes and raising the compliance bar in a high-growth environment.

Company Industry

Department / Functional Area

Keywords

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talabat

https://jobs.smartrecruiters.com/DeliveryHero/744000084516745

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