Credit Controller

WILHELMSEN SHIPS SERVICE

Credit collection for Port Services of Customers in the Region as assigned in the portfolio by phone, email and occasional visits.

• Regular monitoring of Accounts to ensure settlement is executed in line with the agreed terms.
• Ensure daily call target is reached in accordance with guidance.
• To use High radius system daily for managing credit collection activities using the Daily Worklist.
• Follow the High radius credit collection process to complete the credit process
• Credit limits to be monitored to ensure customers are not in breach.
• Credit check of customer registrations to be conducted in accordance with process.
• Monthly sending of SOA in accordance with process.
• Managing and resolving customer disputes with global colleagues.
• Attend to refund requests in accordance with policies and procedures.
• Suggesting Credit block to Credit Manager of customers defaulting on payment or considered a credit risk.
• Hold regular meetings with internal stakeholders and external Customers to ensure large customer accounts are managed appropriately
• Build good relations with Customers, internal and external keeping a credit discipline in dealings.
• Assisting the accounts team in tracing the unaccounted funds within 24/48 hours basis as per KPIs, to clear on account payment.