Manager- Receivables Management DUBAI PROPERTIES GROUP LLC

Manage the receivable portfolio to meet or exceed financial targets by minimizing overdue accounts and optimizing collections.

Ensure strict adherence to defined processes and SLAs governing collections management and related activities.

Monitor and analyse KPIs, identify operational gaps, and provide guidance to teams to achieve business goals.

Lead periodic reviews of collections processes and champion the implementation of workflow improvements to enhance efficiency.

Serve as the primary liaison for finance stakeholders, proactively resolving issues and escalating challenges when necessary.

Oversee the timely execution of collections efforts and customer payment plans, ensuring alignment with organizational objectives.

Provide guidance to internal teams on dunning procedures, bad debt provisioning, and management of aging accounts.

Identify opportunities for process optimization and cost reduction, recommending actionable improvements to management.

Collaborate with relevant stakeholders to resolve collections-related disputes and escalations effectively.

Ensure compliance with internal controls, anti-fraud policies, and regulatory requirements.

Engage directly with clients—especially Elite, VIP, and HNI segments—to resolve payment issues using effective communication and negotiation skills, maintaining strong client relationships.

Maintain high service standards, ensuring prompt query and dispute resolution for premium clients.

Conduct comprehensive analysis of terminations to detect trends, patterns, and risks; provide insights to inform decision-making and risk mitigation strategies.

Ensure all collections activities uphold the organization’s code of conduct and safeguard the developer’s reputation.

Prepare detailed reports on receivable trends, overdue balances, and portfolio performance to support strategic management decisions.

Evaluate and improve termination and settlement processes to maximize efficiency and cost-effectiveness.

Lead, motivate, and inspire a team of receivable professionals, significantly impacting the overall receivable management process.

Regularly review and update the collections strategy, providing training to collectors to adapt to evolving legal and economic conditions.

Continuously identify and recommend enhancements to receivable processes to drive operational efficiency and improved outcomes.

Stay updated on legal and regulatory changes affecting collections and termination processes; communicate relevant updates to the team and stakeholders to maintain compliance.