CRM Manager

Client of Michael Page

• Develop and implement CRM strategies to improve customer retention and satisfaction.
• Analyse customer data to identify trends and opportunities for targeted campaigns.
• Collaborate with the digital team to integrate CRM tools with existing platforms.
• Monitor the performance of CRM initiatives and adjust strategies for optimal results.
• Oversee email marketing campaigns, ensuring alignment with brand objectives.
• Maintain the CRM database, ensuring data accuracy and compliance with regulations.
• Provide insights and recommendations to enhance the overall customer journey.
• Work closely with cross-functional teams to align CRM efforts with broader business goals.

A successful CRM Manager should have:

• A strong background in CRM systems and customer engagement strategies.
• Experience in the retail industry, particularly in digital-focused roles.
• Proficiency in analysing customer data and deriving actionable insights.
• Knowledge of email marketing tools and campaign management.
• Excellent organisational and project management skills.
• A keen understanding of the customer lifecycle and retention strategies.
• Familiarity with CRM database management and compliance standards.

• Permanent position with growth opportunities in the retail industry.
• Comprehensive support for professional development and career progression.

If you are passionate about customer engagement and want to make a difference in the retail sector, we encourage you to apply for this exciting CRM Manager role.