CRM & Sales Support Coordinator (Arabic/English) – Office Based Zoya Technologies LLC

ead handling & calling

• Cold call targeted lists and qualify leads (hospital groups, corporates, insurers, government, distributors).

• Follow up all inbound enquiries within defined SLAs (e.g., same day for new leads).

• Maintain a structured cadence (call + WhatsApp + email) until a clear outcome is achieved.

CRM administration

• Own CRM hygiene: data entry, tagging, deal stages, next steps, reminders, contact roles.

• Prepare daily/weekly pipeline reports for management and the Sales Engineer.

• Maintain templates: follow-up messages, meeting confirmations, demo checklists.

Coordination (virtual + physical)

• Schedule demos and stakeholder meetings; manage calendars; confirm attendance.

• Coordinate site visit logistics (timing, access, parking, visitor registration, meeting rooms).

• Prepare and send agenda packs (basic briefing note, meeting objective, attendee list).

Urgent inbound customer handling

• Answer urgent calls/WhatsApp from customers, triage issues, and coordinate with technician/sales engineer for response.

• Log tickets/issues and ensure closure updates are communicated.

Basic office management (solo back office)

• Keep the office operational during field days: deliveries, inventory receiving, documents, printing, visitor handling.

• Maintain basic procurement/stock records for brochures, demo collateral, SIMs/routers, stationery.