CRM Supervisor

Egyptian Resorts Company

Employer Active

Posted 12 hrs ago

Experience

3 - 7 Years

Job Location

Egypt - Egypt

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Supervise the Customer Service team, manage workload, and ensure daily tasks are completed on time.
  • Maintain a comprehensive database of community residents and sub-developers;
  • Implement data collection protocol and ensure its accuracy, organization, and confidentiality;
  • Oversee and deliver all official customer communications and project-related updates.
  • Handle customer inquiries, requests, and escalated complaints through email, phone, and face-to-face interactions.
  • Oversee ownership transfer procedures and ensure compliance with company policies.
  • Manage residents' access to the community facilities through the mobile app
  • Coordinate with internal departments to ensure timely complaint resolution.
  • Prepare regular reports on complaints, actions taken, and overall departmental activities.

Desired Candidate Profile

  • Bachelor s degree in business administration, hospitality, communications, or a related field.
  • 3-4 years of proven experience in CRM management or a similar customer-focused role.
  • Literacy and fluent spoken English.
  • Prior experience in a residential community, compound, resort, or guest relations is an advantage.
  • Advanced knowledge of Microsoft Excel, Word, and Outlook.
  • Familiarity with CRM systems.
  • Strong sense of accountability and ownership of service quality.

Company Industry

  • Real Estate

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • CRM Supervisor

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Egyptian Resorts Company

https://wuzzuf.net/jobs/p/ivagtmfqsaix-crm-supervisor-egyptian-resorts-company-red-sea-egypt