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Experience
0 - 1 Year
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Responsibilities:
- Acts as a first point of contact with Customers to support in any inquiries
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication scripts when handling different topics
- Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets
Qualifications:
- Good Communication Skills
- Excellent Command of the English language
- Strong Commitment and Dedication
- Age: Maximum 30 years
- Only graduated with bachelor s degree
- Accounts to be hired: Consumer, Corporate Account and Internet Call Center (Technical Account)
- It is also a Plus if you have:
-Previous Experience in Customer Care
-Previous Experience in Mobile Internet and/ or ADSL support.
-CCNA certification
Desired Candidate Profile
We are looking for graduates to kick start their career as Customer Care Advisors at Vodafone Egypt by learning from the best in the field and the # 1 Telecommunications operator in Egypt.br>You will be starting off as Vodafone staff since day one with all the special benefits that come with it, also you will get the right exposure and experience needed for you to grow professionally and develop your career path.br>Apply now and join what is more than just a job!br> Location: Cairo- Zahraa El Maadi
Company Industry
- Telecom
- ISP
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Care Advisor
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Vodafone
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same./p> Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included./p>