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Nationality
Indian
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Respond promptly and accurately to customer inquiries via phone, email, or chat, ensuring a positive customer experience.
- Resolve customer complaints and issues efficiently by identifying root causes and providing effective solutions.
- Maintain a deep understanding of product/service offerings to guide customers and enhance their experience.
- Document customer interactions and feedback in the CRM system to ensure accurate records and continuous improvement.
Desired Candidate Profile
- Bachelor's degree in Business Administration, Communications, or a related field is preferred.
- 1-2 years of experience in customer service or a similar role, ideally in a fast-paced environment.
- Proficiency in CRM software and Microsoft Office Suite to effectively manage customer interactions.
- Fluency in English is required; additional language skills (e.g., Spanish, French) are a plus.
Employment Type
- Full Time
Department / Functional Area
Keywords
- Customer Service Representative
- Team Collaboration
- Technical Support Executive
- Problem Solving
- Customer Feedback
- Client Relations
- Product Knowledge
- Customer Experience Associate
- Customer Support
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