Customer Care Executive Volane International

Employer Active

Posted on 14 Apr

Experience

5 - 8 Years

Job Location

Dubai - United Arab Emirates (UAE)

Education

Bachelor of Arts(Arabic, English)

Nationality

Any Arab National, Any GCC National, Any European National

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Looking for Customer care executive who has capacity to effectively manage support tickets, customer communication, and overall service experience for the clients.  

The objective of this role will be to:  

  1. -Act as the primary point of contact for Francophone customers

  2. -Manage and respond to support tickets in a timely and professional manner

  3. -Ensure clear communication and structured follow-ups with clients

  4. -Maintain accurate CRM records, pipeline visibility, and forecasts

  5. -Own and grow relationships with key accounts

  6. -Coordinate with internal technical and delivery teams

  7. -Support customer satisfaction and retention across Francophone markets

  8. -Engage with clients in the payments, fintech, and oil marketing sectors

Desired Candidate Profile

Required Skills & Experience

  • Minimum 5 years’ experience in sales customer service and customer support

  • Proven experience selling software or technology solutions

  • Strong client relationship skills

  • Fluency in English ,French and Arabic (written and verbal)

  • Advanced MS Office proficiency

  • Experience using CRM and sales tools

  • Willingness to travel frequently


Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Customer Care Executive

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Volane International

About Volane Volane is a forward-thinking digital solutions company focused on building innovative, scalable, and user-centric technology products. We specialize in delivering high-quality web platforms, automation tools, and data-driven solutions that help businesses streamline operations and accelerate growth. At Volane, we combine creativity with cutting-edge technology to solve real-world challenges. Our team is driven by a passion for innovation, collaboration, and continuous learning, enabling us to deliver impactful solutions across industries. We pride ourselves on fostering a dynamic and inclusive work environment where talent thrives, ideas are valued, and individuals are empowered to make a difference. As we continue to grow, we are looking for motivated professionals who are eager to build, learn, and contribute to meaningful projects. Join Volane and be part of a team shaping the future of digital innovation.

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