Customer Care

Euphoria Interiors

Posted on 11 Mar

Experience

2 - 7 Years

Job Location

Dubai - United Arab Emirates

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

1. Customer Interaction Management: Handle incoming customer calls, emails, and chats professionally.

2. Query & Complaint Resolution: Address customer inquiries, complaints, and requests efficiently.

3. Positive Customer Engagement: Maintain a positive and helpful attitude while assisting customers

4. Information Delivery: Provide accurate information about products, services, and company policies

5. Record Maintenance: Keep records of customer interactions and transactions.

6. Internal Coordination: Coordinate with internal teams to resolve customer issues.

7. Follow-Up and Feedback: Follow up with customers to ensure satisfaction.

8. Process Improvement Identification: Identify opportunities to improve customer service processes.

1. Communication Skills: Strong verbal and written communication skills.

2. Problem Solving: Excellent problem-solving and conflict-resolution abilities.

3. Multitasking Ability: Ability to multitask and work in a fast-paced environment.

4. Software Proficiency: Proficiency in using CRM software and customer care tools.

5. Interpersonal Skills: Strong interpersonal skills and patience in handling customers.

6. MS Office Knowledge: Basic knowledge of MS Office (Word, Excel, Outlook)

Desired Candidate Profile

1. Communication Skills: Strong verbal and written communication skills.

2. Problem Solving: Excellent problem-solving and conflict-resolution abilities.

3. Multitasking Ability: Ability to multitask and work in a fast-paced environment.

4. Software Proficiency: Proficiency in using CRM software and customer care tools.

5. Interpersonal Skills: Strong interpersonal skills and patience in handling customers.

6. MS Office Knowledge: Basic knowledge of MS Office (Word, Excel, Outlook)

Minimum 2 years of experience in customer care or a similar role. (Mandatory)

Company Industry

Department / Functional Area

Keywords

  • Customer Care

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Euphoria Interiors

https://www.euphoriainteriors.com/career/customer-care/

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