Customer Delivery Senior Project Manager Vodafone

We are seeking a highly skilled Customer Senior Project Manager to lead large-scale, customer-facing projects and programmes across multiple domains for enterprise clients. This role involves managing complex, multi-party teams, driving delivery excellence, and ensuring alignment with time, cost, and quality standards. The individual will oversee governance, risk management, resource planning, and financial control, while engaging senior stakeholders and supporting pre-sales activities.

What you will do

Vision, Planning and Control

• Define and communicate the high-level vision and desired future state for the programme.
• Create detailed programme plans, including resource requirements, interdependencies, and critical paths.
• Integrate all work streams into a cohesive programme plan and manage performance against measurable outcomes.
• Develop stakeholder communication plans and manage resource forecasting throughout the lifecycle.

Organisation & Leadership

• Build and lead high-performing cross-functional teams.
• Clarify skills requirements and manage recruitment and development during engagement.
• Act as a coach and mentor, fostering collaboration and motivation.
• Influence relationships with internal and external stakeholders and support effective business change.

Quality Assurance and Reporting

• Apply quality assurance standards across all work streams.
• Implement robust reporting mechanisms for budget, timelines, and KPIs.
• Maintain accurate financial and project documentation, including lessons learned and closure reports.

Risk, Issue and Change Management

• Define and maintain risk and change strategies, ensuring stakeholders are informed of potential impacts.

Financial Management

• Align outcomes with benefits realisation plans and manage scope changes effectively.
• Maintain business cases and ensure ongoing viability of projects/programmes.
• Forecast and report on budgets and expenditure accurately.

What skills you will learn

• Advanced project governance and risk management techniques.
• Strategic stakeholder engagement and negotiation skills.
• Financial planning and benefits realisation in large-scale programmes.
• Leadership in multi-domain, cross-functional environments.