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Experience
2 - 8 Years
Monthly Salary
AED 9,000 - 14,000 ($2,431 - $3,781)
Job Location
Education
Any Graduation
Nationality
Egyptian, Filipino, Pakistani, Sri Lankan
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Analyze customer interactions across all channels to identify pain points and opportunities for improvement in the customer journey.
- Develop and implement customer feedback mechanisms, such as surveys and feedback forms, to gather insights and understand customer needs.
- Utilize data visualization tools to create reports and dashboards that track key customer experience metrics and trends.
- Conduct root cause analysis of customer issues, identifying underlying problems and proposing solutions.
- Collaborate with cross-functional teams, including marketing, sales, and product development, to align customer experience strategies.
- Monitor and analyze customer behavior data to identify areas for personalized experiences and targeted interventions.
- Translate customer feedback and data insights into actionable recommendations for improving customer satisfaction and loyalty.
- Stay up-to-date with industry best practices and emerging trends in customer experience to inform strategic decision-making.
- Create and maintain customer journey maps to visualize the end-to-end customer experience and identify areas for optimization.
- Measure and report on the effectiveness of customer experience initiatives, using data to demonstrate their impact on business outcomes.
Desired Candidate Profile
- Minimum 2-8 years of experience in customer experience analysis or a similar role, demonstrating a proven track record of success.
- Strong analytical skills, with the ability to interpret data, identify trends, and draw actionable insights.
- Proficiency in data visualization tools (e.g., Tableau, Power BI) to create compelling reports and dashboards.
- Excellent communication and interpersonal skills, with the ability to present complex information clearly and concisely.
- Proven ability to collaborate effectively with cross-functional teams to achieve common goals.
- Demonstrated ability to think strategically and develop customer-centric solutions.
- Experience with A/B testing and other experimentation methods to optimize customer experiences.
- Strong understanding of customer relationship management (CRM) systems and their role in customer experience management.
Employment Type
- Contract
Company Industry
Department / Functional Area
Keywords
- Customer Journey Analyst
- Customer Satisfaction CSAT
- Customer Experience Specialist
- CX Data Analyst
- CX Analyst
- Customer Segmentation
- Nps
- Customer Feedback Analysis
- Voice Of Customer Analyst
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Al Ghurair Investment LLC
Al Ghurair Investment is a diversified industrial group based in Dubai with operations spanning more than 50 countries globally. With a rich history of pioneering businesses and technologies, this heritage of innovative success is built upon values of excellence in the products developed and the processes followed. Our Core Areas of Expertise are Foods, Commodities, Construction and Properties. And furthermore, our additional areas of focus include Energy, Printing, Retail and Education.
Read MoreSanchit Khandelwal - Recruitment Specialist
Dubai , UAE UAE, Dubai, United Arab Emirates (UAE)