Customer Experience Associate
WorkMotion
Posted on 18 Mar
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
What you will do as a Customer Experience Associate:
- Investigate and resolve invoice queries with precision and accountability, ensuring every client receives clear, accurate information.
- Manage client inquiries end to end by owning the problem until resolution, collaborating with Finance, Product, and HR Operations teams along the way.
- Analyse patterns and trends in client queries to identify process gaps and recommend data driven improvements.
- Troubleshoot platform issues and guide clients and talents through solutions that restore full functionality quickly.
- Educate clients and internal teams by creating or updating clear, practical knowledge documentation.
- Maintain a helicopter view across multiple ongoing client cases, prioritising effectively while keeping both empathy and efficiency in focus.
What we are looking for:
- 2-4 years experience in customer experience operations, financial support, or SaaS environments, ideally in a client facing role.
- Strong numerical and analytical skills, confident working with data and invoice investigations.
- Ability to simplify complex information into clear, actionable communication for clients and internal teams.
- Proven ownership mindset, you re proactive, structured, and follow through until resolution.
- Excellent written and spoken English, with a natural ability to build trust through clear communication.
- Organized, calm, and adaptable, you prioritize effectively and stay composed under shifting priorities.
Desired Candidate Profile
2-4 years experience in customer experience operations, financial support, or SaaS environments, ideally in a client facing role. Strong numerical and analytical skills, confident working with data and invoice investigations. Ability to simplify complex information into clear, actionable communication for clients and internal teams. Proven ownership mindset, you re proactive, structured, and follow through until resolution. Excellent written and spoken English, with a natural ability to build trust through clear communication. Organized, calm, and adaptable, you prioritize effectively and stay composed under shifting priorities.
Company Industry
- Internet
- E-commerce
- Dotcom
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Experience Associate
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WorkMotion
Tired of the 9-to-5 grind? Imagine a World without borders, where opportunities are endless. That's the future of work, and we're building it at WorkMotion. Our all-in-one HR platform makes it easy to hire and manage global teams, ensuring compliance and streamlining processes. So whether you're a digital nomad or a remote-first company, we've got you covered. /p> Ready to join the future of work? Let's build something amazing together. As we value work-life balance, please only apply if you're based within 2 hours of the Central European Timezone. /p>