About Customer Experience Group

With a network of 200+ customer experience experts across 70 countries, we help brands evaluate the experiences they deliver, and work with them to develop programs that support a strong experience and business culture. We offer an end-to-end CX transformation framework, through our four in-house practices: research, consulting and transformation, measurement, and our academy. Many brands operate without understanding what their customers experience, how their teams are delivering the experience, and what they really want their customers to feel. Let us help you discover where your CX stands now, versus where you aim to be. Together, we can implement and achieve measurable results.