Customer Follow-Up Agent
Bouri Group
Posted on 22 Oct
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Job Title: Customers Follow-Up Agent
- Department: Customer Service
- Reports To: Customer Service Supervisor / Team Leader
- Employment Type: Full-time
Job Summary:
The Customers Follow-Up Agent is responsible for maintaining communication with customers to ensure satisfaction, resolve issues, and provide updates on products or services. The role involves making outbound calls, documenting customer feedback, and coordinating with internal teams to ensure an excellent customer experience.
Key Responsibilities:
- Conduct follow-up calls with existing customers to ensure satisfaction and address any concerns.
- Handle customer inquiries and complaints in a professional and timely manner.
- Record and update customer information accurately in the system.
- Escalate unresolved issues to the appropriate departments.
- Maintain a high level of product/service knowledge to assist customers effectively.
- Provide feedback to management regarding recurring customer issues or improvement areas.
- Achieve daily and monthly performance targets as assigned.
Desired Candidate Profile
- Bachelor s degree or equivalent experience in a related field.
- Teamwork: Ability to work collaboratively within a team environment.
- Previous experience in follow-up or after-sales roles is an advantage]
- Basic knowledge of CRM systems.
- Communication Skills: Very good verbal and written communication skills.
- Language: Good command of the English language (spoken and written).
- 0-2 years of experience in customer service, client relations, or call center.
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- Ability to work effectively in a fast-paced, office-based environment.
- Good computer skills.
- Good command of the English language.
- Demonstrated problem-solving skills and attention to detail.
- Ability to handle multiple tasks and prioritize workload.
- Strong interpersonal skills with a customer-centric mindset.
- Willingness to collaborate with cross-functional teams.
- Ability to handle customers' issues.
Company Industry
- Consumer Durables
- Consumer Electronics
Department / Functional Area
- Sales
- Business Development
Keywords
- Customer Follow-Up Agent
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