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Job Description
Roles & Responsibilities
We are currently seeking a talented and motivated Customer Onboarding Specialist to join our team in Egypt. As a Customer Onboarding Specialist, you will play a crucial role in empowering sellers by providing comprehensive training on our cutting-edge POS platform and guiding them through the seamless implementation and installation of our state-of-the-art devices..
- Responsible for scheduling the Installation appointments with the clients and ensuring that the site is ready for installation
- Responsible for scheduling Backend On-Site training requests
- Responsible for scheduling On-Site Technical visits, whether normal or emergency cases
- Responsible for the onboarding process of the customer for all products, including "RMS, Foodics online, and Foodics pay
- Responsible for Checking and monitoring the tasks and projects assigned and delivering the services based on the SLAs
- Performing phone customers to educate them about onboarding sequences
- Training the clients on How to set up a Foodics menu; inventory products on Foodics.
- Responsible for building customer menus, Recipes, and inventory items.
- Responsible for customers' menu and inventory updates.
Desired Candidate Profile
Holder of Diploma or Bachelor's Degree (in Networking, Computer Information System, Computer Science is a plus).
- Working experience of at least 1-2 years preferably with Information Technology / Software and/or Software-as-a-Service (SaaS) products companies
- Excellent problem-solving skills
- Must have strong and excellent communication skills both written and oral
- Fluent in English and Arabic is a must
- Self-starter with ability to work independently across functional groups and on multiple initiatives simultaneously
- Must be flexible to work in a fast-paced and evolving environment
Company Industry
- IT - Software Services
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Onboarding Specialist
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Foodics
Who Are We
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.