Customer Relation Executive

Confidential Company

We are seeking a dynamic and results-oriented Customer Relationship Executive / Manager with strong experience in client relationship management, customer success, and software solution sales. The ideal candidate will support and expand the company’s presence across Anglophone and Francophone Africa, Europe, and the Caribbean by building long-term client partnerships, driving customer engagement, and contributing to regional business growth. The role requires excellent communication skills in Arabic, English and French, strong commercial awareness, and the ability to manage strategic client accounts across multiple sectors including fintech, payments, and oil marketing.

Roles & Responsibilities

Client Relationship Management

• Build, maintain, and strengthen relationships with key customer accounts across assigned regions.

• Serve as the primary point of contact for customer inquiries, escalations, and relationship management.

• Conduct regular virtual and in-person meetings with clients to understand business needs and ensure customer satisfaction.

• Deliver professional presentations, demonstrations, and proposals to senior stakeholders and decision-makers.

• Ensure high levels of customer retention, engagement, and long-term partnership development.

Customer Support & Issue Resolution

• Handle customer concerns, complaints, and escalations in a timely and professional manner.

• Coordinate with internal teams to ensure effective issue resolution and service delivery.

• Monitor customer feedback and identify opportunities to improve customer experience and service quality.

• Maintain strong empathy and professionalism while managing challenging customer situations.

Business Development & Revenue Growth

• Identify opportunities for upselling and cross-selling software solutions and services within existing accounts.

• Support regional expansion initiatives and contribute to new customer acquisition efforts.

• Develop market intelligence on competitors, customer trends, and emerging opportunities.

• Assist in achieving regional sales and business development objectives.

Market & Sector Engagement

• Engage with clients across fintech, payments, banking, and oil marketing sectors.

• Build awareness of regional market trends, regulatory developments, and customer requirements.

• Represent the company at industry events, exhibitions, conferences, and networking forums when required.

• Support strategic initiatives aimed at strengthening the company’s regional market presence.

CRM Management & Reporting

• Maintain accurate customer records, pipeline updates, and account activities within CRM systems.

• Prepare regular reports on customer engagement, sales pipeline, and account performance.

• Track client interactions, follow-ups, and business opportunities effectively.

• Ensure timely reporting and data accuracy for management review.

Internal Collaboration

• Collaborate closely with sales, marketing, product, and technical teams to align customer requirements with business solutions.

• Share customer insights and market feedback to support product enhancements and marketing strategies.

• Contribute to regional growth planning and strategic business initiatives.