Customer Service Advisor

Future Group Translation Services

Employer Active

Posted 13 hrs ago

Experience

0 - 5 Years

Job Location

Cairo - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

This is a full-time on-site Customer Care Advisor role in New Cairo. The Customer Care Advisor will handle customer inquiries, ensure customer satisfaction, and provide exceptional support through effective communication across various platforms. The role involves resolving concerns, maintaining a professional and friendly demeanor, and contributing to improving customer care processes to enhance the overall client experience.

What We're looking for:

  • Graduates and experienced candidates (Fresh graduates are welcome to apply)
  • At least 6 months of experience in the Customer Service or Telesales field
  • Strong English communication skills (written & spoken)

Desired Candidate Profile

Qualifications

  • Strong skills in Customer-focused Service and ensuring Customer Satisfaction
  • Proficiency in Customer Support and providing effective Customer Service solutions
  • Excellent telephone manner and communication skills
  • Patience, empathy, and active listening skills when dealing with customer queries
  • Ability to work in a fast-paced, team-oriented environment
  • Familiarity with CRM tools and customer service software is a plus
  • Previous experience in a BPO or customer service role is preferred but not mandatory
  • High school diploma or equivalent; a bachelor's degree is an advantage

Company Industry

  • IT - Software Services

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Service Advisor

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Future Group Translation Services

https://www.careers-page.com/f-g/job/X9Y6998Y