Customer Service Advisor Zain

We are looking for a highly motivated and passionate candidate to act on behalf of zain, providing information about products and services, taking orders, responding to handling customer complaints, processing returns, and performing countless other activities, depending on the company, and channeling the feedback and recommendation to management and related divisions and department, through various communication channels, such as phone calls, texts, social media...etc and in a professional convivial manner, adhering to set policies, procedures and delivering the required quality of service, while maintaining Key Performance Indicators (KPIs) for customer satisfaction.

Main Responsibilities, will include but will not be limited to:

• Handling a large volume and various types of customer correspondences in a timely manner through inbound calls, outbound calls, text messages, social media and/ or other ways of interactions in a professional and convivial manner while adhering to quality standard and service levels to maintain customer satisfaction.
• Identify customer needs, research issues, resolve complaints, and provide solutions.
• Build positive relationships by going above and beyond with customers, ensuring all questions, feedback call logs, and confirmations are addressed appropriately.
• Identify opportunities to drive sales and revenue with the company s existing product suite and seize opportunities to upsell and cross-sell services whenever possible.
• Extending job knowledge by constantly following up on the new offered services and products by Zain and other competitors through attending training sessions, applying self-learning techniques etc.
• Promoting Zain s current and new offers, products, and services by approaching customers in a professional manner, gaining their interest, and perceiving their preferences and necessities in order to provide them with the right offers that match their needs.