Customer Service Agent

Mico World Limited

Job Summary:

We are seeking a friendly, detail-oriented, and solution-focused Customer Service Agent to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support through various channels including phone, email, chat, and social media. Your primary goal will be to ensure customer satisfaction by resolving inquiries efficiently and professionally.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, chat, or social media
• Identify and assess customer needs to achieve satisfaction
• Resolve product or service problems by clarifying the customer s issue, determining the cause, and offering solutions
• Provide accurate, valid, and complete information by using the right tools and resources
• Process orders, forms, applications, and requests
• Follow up to ensure resolution and maintain records of customer interactions
• Escalate complex issues to the appropriate departments when necessary
• Stay updated on product knowledge, company policies, and system updates