Customer Service Agent

Client of Talentmate

Responsibilities

• Respond to customer inquiries and complaints promptly via phone, email, or chat.
• Provide attentive and accurate information about product features and services.
• Resolve customer complaints and issues in a calm and professional manner.
• Keep detailed records of customer interactions, transactions, and feedback.
• Process orders, returns, and record data accurately into the system.
• Collaborate with other departments to ensure comprehensive customer satisfaction.
• Identify and escalate complex issues to higher-level support teams as needed.
• Follow-up with customers to ensure their issues are resolved effectively.
• Update customer accounts with the latest information and document changes.
• Assist in training and onboarding new customer service representatives.
• Stay updated on product changes to provide relevant information to customers.
• Conduct regular surveys to gauge customer satisfaction and anticipate needs.

Requirements

• Proven experience in a customer service or related support role.
• Excellent communication skills both written and verbal are essential.
• Ability to handle challenging customer interactions with patience and tact.
• Strong problem-solving skills and the capacity to think analytically.
• Familiarity with CRM systems, databases, and other customer management tools.
• A high school diploma is required; additional education is advantageous.
• Flexibility to work in shifts, weekends, or holidays as required by role.