Customer Service Associate

SilkHaus

Employer Active

Posted on 29 Oct

Experience

1 - 3 Years

Job Location

Cairo - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

What You ll Do

  • Respond to guest inquiries and service requests through phone, email, and chat in a timely and professional manner.
  • Coordinate with internal teams (operations, housekeeping, maintenance) to ensure quick issue resolution.
  • Maintain accurate records of interactions in the CRM system.
  • Monitor and report recurring issues to improve service delivery.
  • Ensure a positive and seamless experience for every guest.
  • Meet and exceed key performance indicators (response time, resolution rate, and customer satisfaction).
  • Escalate complex cases appropriately and follow up until resolution.
  • Identify opportunities to enhance customer experience and streamline workflows.
  • Support implementation of new procedures and technologies to improve efficiency.

Who You Are

  • 1 3 years of experience in customer service, hospitality, call center, or a tech-driven environment.
  • Strong communication skills in English and Arabic (written and verbal).
  • A positive attitude, patience, and the ability to stay calm under pressure.
  • Proficient in using CRM or support tools (e.g., Zendesk, Freshdesk, Salesforce).
  • Flexible, reliable, and passionate about delivering excellent service.

Desired Candidate Profile

1 3 years of experience in customer service, hospitality, call center, or a tech-driven environment.

Strong communication skills in English and Arabic (written and verbal).

A positive attitude, patience, and the ability to stay calm under pressure.

Proficient in using CRM or support tools (e.g., Zendesk, Freshdesk, Salesforce).

Flexible, reliable, and passionate about delivering excellent service.

Company Industry

  • IT - Software Services

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Service Associate

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SilkHaus


https://app.zenats.com/en/public_job/OJrEY1ypsByPuO1GPgRQbQ