Customer Service Consultant

Bupa Arabia

We re expanding our customer service team in Cairo and looking for customer-focused advisors to work in rotational shifts. You ll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions. With full training and ongoing coaching, you ll manage all customer types: individuals, corporates, and intermediaries. Resolving even complex issues without escalation. If you re passionate about delivering exceptional service and putting customers first, we d love to hear from you.

Key Responsibilities

• Authorize or reject treatment requests before procedures

• Handle member inquiries via phone, email, and in-person visits, applying product knowledge to resolve issues

• Manage membership updates, billing inquiries, and document issuance

• Coordinate international medical appointments and support cross-departmental communication

• Investigate and resolve complaints, ensuring customer satisfaction

• Maintain accurate system records and support new team members

• Collaborate with providers and internal teams to deliver seamless service

What We re Looking For