Customer Service Consultant ISD Peregrine Consultancy Services

Posted 30+ days ago

Experience

5 - 10 Years

Monthly Salary

AED 10,000 - 12,000 ($2,701 - $3,241)

Job Location

Dubai - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Any GCC National, Any European National, British (UK), Filipino

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Handle customer inquiries via phone, email, chat

  • Provide accurate information on products, services, and policies. Resolve customer complaints and escalate issues when necessary

  • Process orders, requests, returns, and cancellations

  • Maintain accurate customer records in CRM systems

  • Follow up to ensure customer satisfaction and resolution

  • Develop and deliver structured training and leading a team of customer service agents efficiently.

  • Meet service KPIs and quality standards

  • Coordinate with internal teams to resolve customer issues

  • Collect customer feedback and suggest improvements

  • Adhere to company policies and UAE regulations

Desired Candidate Profile

  • Bachelor’s degree or diploma preferred but not essential

  • 1–3 years of customer service experience

  • Must be proficient in English (spoken and written)

  • Customer-focused with strong communication skills

  • Ability to handle complaints professionally

  • Proficient in MS Office and CRM systems

  • Able to work under pressure and meet KPIs

  • Team player with good time-management skills

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Client Services Executive
  • Client Relations
  • CRM Software
  • Client Relations Coordinator
  • Team Collaboration
  • Empathy
  • Feedback Analysis
  • Communication Skills
  • Customer Support
  • Relationship Building
  • Support Agent
  • Technical Support
  • Active Listening

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ISD Peregrine Consultancy Services

We are a Dubai-based headquarters office located within IFZA, Dubai Silicon Oasis, providing headquartering, administrative, and executive support services to a long-established international group of companies. The group operates across Europe, the UK, India, and Sri Lanka, with the Dubai office serving as the central coordination hub for senior British executives and UHNW principals. The environment is professional, discreet, and internationally focused, supporting both corporate and personal executive functions at the highest standard.

Read More

Dilen Patel - Executive

IFZA – International Free Zone Authority IFZA Business Park IFZA – International Free Zone Authority IFZA Bu siness Park, Dubai, United Arab Emirates (UAE)

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