Customer Service Coordinator

Majid Al Futtaim

Job Title
Customer Service Coordinator Majid Al Futtaim Properties Dubai, UAE
Job Description
Customer Service Coordinator Majid Al Futtaim Properties Dubai, UAE

Position Overview
The Customer Service Coordinator will ensure smooth operations of the Customer Service Information Desk at one of Majid Al Futtaim s malls. This role is responsible for delivering high-quality service, assisting customers with queries, supporting mall promotional activities, and handling customer complaints with professionalism to enhance the overall shopping experience.

Location: UAE
Location: Dubai
Industry: Hospitality
Function: Customer Support-Client Care
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

What You ll Do

* Maintain up-to-date knowledge of mall amenities, facilities, store locations, layouts, and promotional events.
* Manage daily operations of the Customer Service Desk in line with established procedures and standards.
* Provide clear directions and accurate information to customers in person or over the phone.
* Resolve customer complaints courteously and efficiently, following service-level agreements.
* Execute the Gift Card program, ensuring compliance with payment handling policies and accuracy in transactions.
* Assist in delivering and promoting mall events and activities to drive engagement.
* Maintain service records and support reporting for continuous improvement.
* Provide a professional and welcoming presence that enhances the mall s customer experience reputation.

Ideal Profile

* High school diploma or equivalent required; further education in customer service or hospitality is an advantage.
* At least 2 years of experience in customer service within shopping malls, luxury hotels, or related industries in GCC or abroad.
* Strong interpersonal and communication skills, with fluency in English; Arabic is a plus.
* Ability to handle complaints and issues effectively under pressure.
* Detail-oriented with the ability to follow procedures and ensure compliance.
* Professional appearance with a strong customer-focused mindset.

Why Join Us
This role gives you the opportunity to play a key role in creating effortless and memorable customer experiences in one of Majid Al Futtaim s iconic malls. You will contribute to service excellence while developing your skills in a dynamic and customer-facing environment.