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Experience
2 - 7 Years
Monthly Salary
AED 3,000 - 3,500 ($811 - $946)
Job Location
Education
Diploma, Any Graduation
Nationality
Any Arab National, Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities
Customer Experience & Engagement
Act as the primary point of contact for customers
Ensure a positive and seamless customer journey across all touchpoints
Proactively engage with customers to understand their needs and expectations
Issue Resolution & Support
Handle customer queries, complaints, and escalations efficiently
Ensure timely resolution of issues while maintaining service quality
Coordinate with internal teams to resolve customer concerns
Customer Retention & Satisfaction
Monitor customer satisfaction levels and take corrective actions
Build strong relationships to improve retention and loyalty
Identify at-risk customers and take proactive measures
Desired Candidate Profile
Feedback & Improvement
Collect customer feedback and share insights with relevant teams
Recommend process improvements to enhance customer experience
Reporting & Tracking
Maintain accurate records of customer interactions
Track KPIs such as customer satisfaction (CSAT), response time, and resolution time
Employment Type
- Full Time
Company Industry
- Logistics
- Transportation
- Warehousing
- Courier
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Call Management
- Sales
- Customer Service
- Arabic
- English
- Hindi
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TASC Outsourcing
As TASC Outsourcing, we delivered innovative, effective hiring solutions to businesses of all types and sizes. Today, we’ve grown into one of the region’s leading recruitment, staffing and HR service providers. Working in collaboration with some of the region’s biggest names (and some of its newest). And with a fresh new look to help us stand out in the crowd.
Read MoreManjula Arkeri Arkeri - VP - Recruitments
Nassima Tower – 2403- Sheikh Zayed Rd Sheikh Zayed Rd, Trade Centre First, Dubai, UAE, Dubai, United Arab Emirates (UAE)