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Education
Any Graduation
Nationality
Indian
Gender
Female
Vacancy
3 Vacancies
Job Description
Roles & Responsibilities
We are looking for Telecallers with Digital Marketing support skills who can handle voice calls, non-voice follow-ups, and basic administrative work. The role involves lead handling, customer interaction, data management, and supporting marketing activities.
Voice Process
Make outbound calls to leads generated through digital marketing channels
Explain services clearly and professionally to prospective customers
Handle inbound calls and answer customer queries
Follow up with interested leads and schedule appointments
Non-Voice Process
WhatsApp, email, and social media follow-ups
Update lead status and customer details in CRM / Excel
Coordinate with marketing and counseling teams
Admin Work
Maintain daily call reports and lead trackers
Data entry and documentation support
Assist with basic office and coordination tasks
Support digital marketing campaigns as required
Desired Candidate Profile
Any graduate / undergraduate
Good communication skills (English + local language preferred)
Basic computer knowledge (MS Excel, Email, WhatsApp)
Ability to handle both voice and non-voice tasks
Organized, punctual, and responsible
Willingness to learn digital marketing processes
Experience in telecalling / customer support
Exposure to digital marketing leads (Facebook, Google, Instagram)
Basic knowledge of CRM tools
Employment Type
- Full Time
Company Industry
- Education
- Training
- Teaching
- Academics
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Support Services Executive
- Customer Service Representative
- Telecaller
- Academic Coordination
- Academic Administration
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Optimus Global Education Consultant
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