Customer Service Executive

Iman Developers LLC

Respond to all customer calls, emails, inquiries, and complaints promptly.
Conduct snagging and handover processes to ensure the unit is in perfect condition before key handover.
Provide first-level resolution to customer queries, escalating only when necessary.
Schedule and coordinate unit handovers within the set timelines.
Conduct snagging inspections, ensuring defects are recorded and resolved before key handover. Also, to maintain all documents and records pertaining to the handover and snagging.
Assist in resolving customer concerns related to the unit.
Maintain accurate records of customer interactions and transactions in CRM/ reports.
Adhere to established processes such as snagging, handovers, and email management.
Identify and suggest process improvements to enhance customer satisfaction and efficiency.
Work closely with other departments (Finance, Sales, Admin, Projects and Design) to resolve customer issues.
Support teammates in workload distribution and problem-solving.
Uphold professionalism in all interactions with customers and colleagues.
Continuously improve skills through learning and implementing feedback./p>