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Experience
2 - 4 Years
Monthly Salary
AED 3,200 - 5,400 ($865 - $1,459)
Job Location
Education
Bachelor of Arts(Economics)
Nationality
Indian
Gender
Male
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Act as the primary point of contact for customers, addressing inquiries and resolving issues with a focus on customer satisfaction.
- Gather and analyze customer feedback to identify trends and suggest improvements to products and services.
- Utilize CRM software to document interactions and ensure timely follow-up on customer concerns.
- Provide timely and accurate information regarding products, services, and promotions to enhance customer knowledge.
Desired Candidate Profile
- Bachelor's degree in Business Administration, Communication, or a related field, enhancing problem-solving capabilities.
- Minimum of 2 years of experience in customer service or a related field, providing a solid foundation in service delivery.
- Proficiency in customer relationship management (CRM) software, ensuring efficient tracking and management of customer interactions.
- Fluency in English, with additional language skills preferred to cater to a diverse customer base.
Employment Type
- Full Time
Department / Functional Area
Keywords
- Team Collaboration
- Customer Care Representative
- Call Management
- Product Knowledge
- CRM Software
- Sales Promotion
- Customer Relations Agent
- Support Specialist
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IRHPL
IRHPL is an organization that specializes in products, providing high-quality solutions to target customers/markets. The company focuses on key strengths—for example: innovation, customer service, affordability, sustainability and aims to deliver value through core activities . With a commitment to the goal , IRHPL continues to grow by maintaining strong customer relationships and upholding professional standards.
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