Customer Service Officer - VOX Cinemas
Majid Al Futtaim
Employer Active
Posted 6 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
ROLE SUMMARY
To provide exceptional food and beverage service to VOX Cinemas guests, ensuring a high standard of hospitality and a memorable cinema experience.
REQUIREMENTS
Minimum 1 year of experience in F&B or hospitality; cinema or restaurant experience preferred.
Strong communication and customer service skills, with a friendly and professional attitude.
Ability to work under pressure in a fast-paced, guest-facing environment.
Flexible to work shifts, including evenings, weekends, and public holidays.
Adherence to hygiene, grooming, and uniform standards at all times.
Desired Candidate Profile
Greet customers warmly and create a friendly, welcoming environment.
Assist guests with ticket purchases, seat selections, and promotions at the counter or via digital kiosks.
Handle cash, card, and digital transactions accurately using the POS system.
Provide detailed information about movie schedules, cinema services, loyalty programs, and ongoing promotions.
Upsell tickets, combo deals, and retail items to maximize revenue.
Respond professionally to customer inquiries, feedback, and complaints to ensure a positive experience.
Ensure the box office, lobby, and customer service counters are clean, organized, and presentable at all times.
Monitor customer flow and provide assistance to avoid queues or delays.
Coordinate with cinema operations and F&B teams to ensure smooth service and guest satisfaction.
Maintain accurate records of transactions, refunds, and reports as required.
Follow all company policies regarding hygiene, health, safety, and data security.
Support colleagues and other departments during peak times, special events, and promotions.
Uphold VOX Cinemas and Majid Al Futtaim Entertainment service standards at all times.
Company Industry
Department / Functional Area
Keywords
- Customer Service Officer - VOX Cinemas
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Majid Al Futtaim
Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.