Customer Service Representative

Sutherland

Sutherland Cairo is currently hiring Customer Service Representatives to join our team in New Cairo. We offer a professional, people-first environment that supports growth, stability, and long-term career development.

Available Positions:

• Customer Service (No Rush Account | Educational Platform):
• Up to 15,500 EGP net (Including 15% KPIs granted)
• Note: Last shift for this specific account ends at 3:00 AM
• Customer Service (TV Streaming Account): Up to 21,500 EGP net (Including 15% KPIs)
• Customer Service - Sales (TV Streaming Account):
• 21,500 EGP net during training (Including 15% KPIs)
• Up to 28,500 EGP net after certification (Including 15% KPIs) + sales incentives
• Sales (Retention B2B): Up to 23,500 EGP (Including 15% KPIs) + incentives
• Technical Support (Telecom Account): Up to 20,800 EGP (Including 15% KPIs)
• Technical Support (Telecom Account): Up to 17,500 EGP (Including 15% KPIs) + incentives

Location: New Cairo

Full-Time | On-Site

English Level: B2 or above

Benefits & Perks:

• Mental Wellness Support: Wellness coach + free therapy sessions
• Gym Access & Employee Discounts

Transportation:

• Door-to-door for females (8:00 PM 6:00 AM)
• Drop-off within 1 km for males

Promotion eligibility after 6 months

Free learning platforms & courses

Employee Referral Program: Earn rewards by referring qualified candidates and growing your network within the company.

What We Offer:

• Respectful, non-toxic environment
• Clear career growth & internal promotions
• Full transportation coverage
• Employee recognition programs

Requirements:

Graduates & Dropouts (Undergraduates accepted if on gap year, no commitments, B2 English required)

Previous experience is a plus