Customer Service Representative

Sweven Construction

Employer Active

Posted 3 hrs ago

Experience

1 - 3 Years

Job Location

Cairo - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Responsibilities

  • Resolves problems by clarifying the customer s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution.
  • Should be able to handle all customer s inquiries received timely and professionally.
  • Understanding customers needs and identifying their problems.
  • Positive, enthusiastic, friendly attitude.
  • Assume other duties as assigned by his direct manager.

Qualifications

  • An appropriate university qualification it is preferable for those with specialized degrees or experience skills.
  • Good knowledge of Microsoft Office, google sheets, emailing.
  • Ability to troubleshoot key issues.
  • Strong communication skills.

Desired Candidate Profile

Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

Company Industry

  • Construction
  • Civil Engineering

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Service Representative

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Sweven Construction

https://sweven-construction.com/jobs/customer-service-representative/