Customer Service Representative

KILONEWTONS

Job Title: Customer Service Representative
Location: Dubai, UAE
Company: Kilonewtons
Experience Required: Minimum 1 year in customer service

Job Description:

Kilonewtons is seeking enthusiastic and customer-focused Customer Service Representatives to join our team in Dubai. The ideal candidate will have excellent communication skills, a problem-solving attitude, and a passion for delivering outstanding service to our clients.

Key Responsibilities:

• Handle customer inquiries via phone, email, and live chat in a professional manner.
• Assist customers with product/service information, order processing, and issue resolution.
• Maintain accurate records of customer interactions and transactions.
• Escalate complex issues to the relevant department when necessary.
• Meet and exceed customer satisfaction and service quality targets.
• Stay updated on company products, services, and policies.

Requirements:

• Minimum 1 year of experience in customer service (retail, call center, or hospitality preferred).
• Excellent verbal and written communication skills in English (additional languages a plus).
• Strong problem-solving skills and ability to work under pressure.
• Proficiency in MS Office and CRM software.
• High school diploma or equivalent (degree preferred).
• Must be based in Dubai or willing to relocate.

What We Offer:

• Competitive salary + benefits.
• Career growth opportunities.
• Friendly and dynamic work environment.