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Experience
1 - 3 Years
Monthly Salary
AED 6,000 - 7,500 ($1,621 - $2,026)
Job Location
Education
Any Graduation
Nationality
Afghan, Iranian
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Responsibilities
• Manage incoming customer calls, live chats, and emails in a responsive manner.
• Professionally addressing clients’ inquiries and complaints.
• Assist clients with account opening, amendments, and provide all relevant onboarding documents and materials
• Address and troubleshoot common platform issues, including login problems on MetaTrader 4 and MetaTrader 5.
• Get familiar with company's products and introduce them to customers.
• Develop a comprehensive understanding of the company's products and effectively introduce them to clients.
• Communicate and coordinate issues with various departments, collect feedback, including escalating customer service issues that requires attention or resolution from other teams
• Handle inquiries and manage settings related to Introducing Broker (IB) programs.
• Perform sales profile maintenance and manage customer data to ensure accuracy and consistency.
Desired Candidate Profile
Qualifications
• At least Diploma in Economics, Finance, Business Administration, or any other related majors are preferred.
• Min. 1 year of working experience in financial industry’s customer service is preferred
• Experience in supporting client’s enquiries and technical problem in the financial services industry is an added advantage.
• Prominent level of ability in Microsoft office with strong numerate and analytical skills.
• Excellent teamwork awareness, service awareness and normative awareness.
• Good logical thinking, able to quickly understand the problems and respond to it.
• Proficient in reading, writing, and speaking English and Persian Language
• Willing to work flexibly and shift arrangement including weekends and holidays.
Employment Type
- Full Time
Company Industry
Department / Functional Area
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MHMarkets
Ms. Pooja
28th Floor, One by Omniyat Building, Business Bay Dubai | U.A.E., PO Box - 124805, Dubai, United Arab Emirates (UAE)
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