Customer Service Representative
Client of Talent 360
Posted on 20 May
Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Handle inbound and outbound calls, WhatsApp messages, and inquiries in a professional and compassionate manner
- Provide accurate information about SOKNA services, packages, and processes
- Guide families through funeral arrangements step-by-step
- Coordinate with operations, logistics, and field teams to ensure timely execution
- Follow up with clients to ensure satisfaction and service quality
- Maintain detailed records of customer interactions and cases
- Handle complaints or sensitive situations with empathy and problem-solving skills
- Ensure availability for strong>24/7 shifts/strong> (including nights, weekends, and holidays)
Desired Candidate Profile
Requirements
- 1 3 years of experience in customer service, call center, or client-facing roles
- Strong communication skills (Arabic required, English is a plus)
- High emotional intelligence and empathy
- Ability to handle stressful and sensitive situations calmly
- Strong organizational and multitasking skills
- Flexibility to work in rotational shifts
- Experience in healthcare, hospitality, or service industries is a plus
Key Competencies
- Empathy & compassion
- Active listening
- Crisis handling
- Attention to detail
- Problem-solving mindset
- Professionalism under pressure
- Fast-paced, mission-driven team
- Emotionally sensitive
- Be part of a purpose-driven company making real impact
- Help families during critical life moments
- Work in a structured, high-quality service environment
Company Industry
- Consulting
- Management Consulting
- Advisory Services
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Service Representative
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
Client of Talent 360
SOKNA is Egypt s first end-to-end funeral service provider, supporting families through every step of the funeral process with care, compassion, and professionalism. The company manages all logistics from paperwork and body preparation to transportation and memorial services allowing families to focus on honoring their loved ones.