Customer Service Representative
Client of MaroCadres
Posted 30+ days ago
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Experience
0 - 5 Years
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Main tasks:
- Welcoming, advising and assisting clients (in person, by phone or by email)
- Identify customer needs and propose suitable solutions
- Follow up on requests, complaints and customer files
- Building customer loyalty and contributing to customer satisfaction
- Update the customer database
- Achieving the set qualitative and quantitative objectives
- Fixed-term contract following a permanent contract
- Motivational Salary
Desired Candidate Profile
Profile :
- Bac+2 / Bac+3 (business, management, marketing, customer relations or equivalent)
- Previous experience in customer relations preferred (beginners accepted depending on profile)
- Excellent communication and listening skills
- A strong sense of service, dynamism, and team spirit.
- My mastery of office tools
- Good command of French (Arabic and/or English is an asset)
Company Industry
- Recruitment
- Placement Firm
- Executive Search
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Service Representative
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